Manage Performance and Coaching

• Performance standards to be achieved by team members are formulated in relation to the unit`s goals, objectives and deliverables.
• Performance standards are recorded and documented according to the entity’s policies and procedures.
• A variety of performance monitoring systems are identified and reviewed for possible use in a unit.
• The system for monitoring performance against standards is set up in accordance with the entity’s policy and procedures.
• Preliminary assessment of performance against the agreed standards is conducted using monitoring systems.
• Methods for giving constructive feedback are identified that make provision for reporting positive and negative findings.
• The review is conducted in accordance with the arrangements previously agreed with the team member.
• Feedback provided to the team member is relevant and fair and communicated in a constructive and supportive manner.
• Findings on positive and negative aspects of the member’s performance are recorded accurately, fairly and honestly for report back and follow-up.
• An action plan to address performance gaps and build on positive performance is agreed upon with the employee.
• Agreed actions are documented and signed by both parties.
• Define and distinguish between concepts of staff development, including: training, development, coaching, mentoring, and counseling.
• Understand the interrelated relations between these concepts.
• Select and appoint high potential employees for specific positions.

THE COACHING PROCESS

• Plan and prepare for the coaching process
• Establish the coaching relationship
• Coach your employee through application of different techniques and methodology
• Employ alternative solutions to support the coaching process
• Monitor and measure the results of coaching sessions
• Dealing with negotiations and conflict during the coaching process
• Mentoring defined and explained and distinguished from coaching
• The character of a mentor is explored- do you have what it takes (self-assessment)
• The mentoring process from establishing the relationship to concluding the growth are explained