OUTCOMES:
- Develop operational strategies for a unit.
- Develop an operation plan for a unit.
- Implement an operational plan.
- Monitor, measure and evaluate the achievement of goals and objectives.
- Develop a strategy for the department/division/section.
- Develop action plans for the department/division/section.
- Implement action plans.
- Review action plans.
- Select a work-based project for a unit.
- Scope a work-based project for a unit.
- Develop a project plan.
- Develop tools to measure key performance parameters.
- Implement the plan and evaluate project progress.
- Analyse own unit in terms of opportunities for innovation.
- Demonstrate understanding of the techniques for prompting creativity.
- Develop a plan for creating an environment conducive to innovation.
- Lead a team through a creative thinking process.
- Demonstrate knowledge and understanding of the concepts and components of knowledge management.
- Analyse a unit according the entity’s knowledge management policies and procedures.
- Develop a knowledge management implementation plan for a unit.
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