Prospectus /Short courses

Interpersonal skills

Interpersonal skills reffered to would include the following
Assertive Behaviour	Basic Self-management	Emotional Intelligence	Interpersonal Communication
Listening and Feedback	Life Leadership	Life Skills	Stress Management
Personal Finances	Building Human Relations	HIV/AIDS Awareness	Anger Management
Resolving Conflict	Use Communication techniques effectively	Ethics	Workplace relations

Business Skills

Business Skills including the following
Business and Report Writing	Business communication	Presentation Skills	Professional English
Effective communication in meetings	Customer service	Merchandising	Marketing and selling of products and services
Creative selling	Networking	Negotiation skills	Customer Needs and relationships
Strategic marketing	Project planning	Project Management	Basic financial understanding
Problem solving	Decision making and problem solving	Professional conduct for secretaries and admin staff	Plan and conduct effective meetings
Telephone skills	Warehouse management	Efficient time management	Professional conduct and ethics in the workplace
Basic cleaning and maintenance	Financial skills for non-financial managers

Computer Skills

Computer Skills including the following
MS Windows	Internet Explorer	MS Outlook	MS Word
MS Excel	MS PowerPoint	MS Access	MS Projects
Computer Literacy

Human Capital

Human Capital including the following
MS Windows	Internet Explorer	MS Outlook	MS Word

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