A person acquiring this qualification will be able to manage first line managers in an organisational entity. First line managers may include team leaders, supervisors, junior managers, section heads and foremen. The focus of this qualification is to enable learners to develop competence in a range of knowledge, skills, attitudes and values including:
Initiating, developing, implementing and evaluating operational strategies, projects and action plans, and where appropriate, recommending change within teams and/or the unit so as to improve the effectiveness of the unit.
Monitoring and measuring performance and applying continuous or innovative improvement interventions.
Leading a team of first line managers, by capitalising on the talents of team members and promoting synergistic interaction.
Building relationships using communication processes both vertically and horizontally within the unit.
Applying the principles of risk, financial and knowledge management and business ethics within internal and external regulatory frameworks.
Enhancing the development of teams and team members.