Making an impact on inter-personal intelligence

Making an impact on inter-personal intelligence

LEVEL:	5
UNIT STANDARDS:	252037 ; 252027 ; 252043 ; 12433
CREDITS:	24
OUTCOMES: Discuss and explain a range of written and oral communication techniques used in the workplace Lead discussions and chair meetings Generate a variety of workplace reports using various data gathering techniques Deliver presentations Demonstrate knowledge of and insight into the theory of teams and the importance of teams in workplace activities. Apply the theory of teams to team dynamics Explain the process of building teams Analyse the role of team leader in promoting team effectiveness Evaluate the effectiveness of a team and propose ways to improve team effectiveness Demonstrate knowledge and understanding of diversity in the workplace. Demonstrate understanding of the reality of diversity and its value in a unit. Manage team members taking into account similarities and differences. Deal with disagreements and conflicts arising from diversity in a unit. Liaise and network with internal and external stakeholders Devise and apply a strategy to establish constructive relationships with managers Identify and minimize personal conflict in a unit Devise and apply a strategy to establish constructive relationships with team members in a unit.